Return policy

Overview

At Keurig, we want you to love your purchase. If for any reason you are not completely satisfied, we're here to help. This Return Policy outlines the terms and conditions for returning products purchased directly from our website.

Our promise: We stand behind the quality of our products. If something isn't right, we'll make it right with a hassle-free return process.

Please read this policy carefully before initiating a return. If you have any questions, our customer service team is ready to assist you.

Return Eligibility

To be eligible for a return, please ensure the following conditions are met:

Timeframe: Returns must be initiated within 30 days from the date of delivery.
Condition: Products must be in new, unused condition with all original packaging, accessories, and documentation included.
Proof of purchase: A valid order number or receipt is required for all returns.
Non-returnable items: Certain items are not eligible for return (see Exceptions section).

Items that show signs of wear, damage caused by misuse, or are missing parts may be subject to a restocking fee or denied return at our discretion.

How to Start a Return

We've made the return process simple and straightforward. Follow these steps:

Contact us: Reach out to our customer service team via email at returns@keurig-coffee.com or call 1-800-123-4567 to request a Return Merchandise Authorization (RMA) number.
Prepare your package: Securely pack the item in its original packaging if possible. Include the RMA number clearly on the outside of the package.
Ship the item: Send your return to the address provided by our customer service team. We recommend using a trackable shipping method as we are not responsible for lost returns.
Confirmation: Once we receive and inspect your return, we'll send you a confirmation email with the status of your refund or exchange.

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).

Refunds & Processing

We process refunds promptly after receiving and inspecting your return. Here's what to expect:

Processing time: Refunds are typically processed within 5-7 business days after we receive your return.
Refund method: Refunds will be issued to the original payment method used for the purchase.
Restocking fees: A restocking fee of up to 15% may be applied to returns that are not in original condition or are missing parts.
Shipping charges: Original shipping fees are non-refundable unless the return is due to our error.
Partial refunds: In some cases, we may issue partial refunds for items that show signs of use or damage.

You will receive a confirmation email once your refund has been processed. Please allow additional time for your bank or credit card company to post the refund to your account.

Exchanges

If you received a defective or damaged item, or if you wish to exchange for a different product, we offer hassle-free exchanges:

Defective items: If your product is defective or damaged upon arrival, we will replace it at no additional cost. Please contact us within 14 days of delivery.
Different product: If you simply changed your mind and want a different product, you can initiate an exchange within the standard 30-day return window. Additional charges may apply if the new item is higher in value.
Process: Follow the same steps as a return, but indicate that you would like an exchange. We will ship the new item once we receive the returned product.

Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund instead.

Warranty Claims

Keurig brewers come with a limited warranty that covers manufacturing defects. If you believe your brewer is covered under warranty:

Duration: Warranty periods vary by product. Most brewers have a 1-year limited warranty from the date of purchase.
Coverage: The warranty covers defects in materials and workmanship under normal household use.
Not covered: Damage from misuse, accidents, unauthorized repairs, or normal wear and tear.
Process: Contact our warranty department at warranty@keurig-coffee.com with your proof of purchase and a description of the issue.

Warranty claims are handled separately from standard returns. We will either repair the product, replace it, or issue a refund depending on the situation.

Exceptions & Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

K-Cup® pods: Due to food safety regulations, coffee pods and other consumable items are not eligible for return.
Personalized items: Customized or engraved products cannot be returned.
Clearance items: Final sale items marked as clearance are non-returnable.
Gift cards: Gift cards are not returnable or redeemable for cash.
Used items: Products that have been used, washed, or assembled are not eligible for return.

Important: If you receive a defective K-Cup® pod, please contact us directly for a replacement or credit. We want to ensure you have the best coffee experience possible.

Contact Us

If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out:

Email: returns@keurig-coffee.com (for return inquiries)
General support: support@keurig -coffee .com
Phone: 1-800-123-4567 (Mon–Fri, 8am – 8pm EST)
Live chat: Available on our website during business hours.

We strive to respond to all inquiries within 24 hours. For faster service, please have your order number ready when you contact us.