Overview

At Keurig, we strive to get your order to you as quickly and efficiently as possible. This Shipping Policy explains our shipping methods, costs, processing times, and delivery expectations for orders placed on our website.

Please review this policy carefully before placing your order. By making a purchase, you agree to the shipping terms outlined below.

Shipping Methods & Delivery Times

We offer several shipping options to meet your needs. Delivery times are estimated from the date of shipment, not from the order date.

Note: Delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances (e.g., weather events). We will do our best to keep you informed of any delays.

Shipping Costs

Shipping costs are calculated based on the shipping method selected, the weight of your order, and the delivery destination. Here are the key details:

• Free shipping: We offer free standard shipping on all orders over $50 (before tax) within the contiguous United States.
• Flat rate shipping: Orders under $50 are subject to a flat rate of $5.99 for standard shipping.
• Expedited shipping: Additional charges apply for Express, Priority, and Overnight shipping as shown in the table above.
• Hawaii, Alaska, and Puerto Rico: Shipping costs for these locations may be higher. Please contact our customer service team for a quote.

Order Processing

We know you're excited to get your Keurig order, and we work hard to process orders as quickly as possible.

• Processing time: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays).
• Order cut-off: Orders placed after 2:00 PM EST will be processed the next business day.
• Weekend & holiday orders: Orders placed on weekends or holidays will be processed on the next business day.
• Stock availability: In rare cases where an item is out of stock, we will notify you immediately and provide an estimated restock date or offer a replacement.

You will receive a confirmation email with your tracking number once your order has been shipped.

Order Tracking

We want you to always know where your package is. Once your order ships, you will receive:

• Shipping confirmation email: Contains a link to track your package's journey from our warehouse to your doorstep.
• Real-time updates: You can track your order status through our Order Status page using your order number and email address.
• Carrier updates: Depending on the carrier, you may also receive text message updates if you opted in during checkout.

Please allow up to 24 hours for the tracking information to become active after receiving the shipping confirmation.

International Shipping

We currently ship to select international destinations. If you're outside the United States, please take note of the following:

• Available countries: We ship to Canada, the United Kingdom, and select European countries. For a full list, please check the shipping options at checkout.
• Delivery times: International orders typically arrive within 5-10 business days, depending on the destination and customs processing.
• Shipping costs: International shipping rates are calculated at checkout based on weight and destination.
• Customs & duties: International orders may be subject to import duties, taxes, and customs fees. These are the responsibility of the recipient and are not included in our shipping charges.
• Returns: Please note that our return policy also applies to international orders, but return shipping costs are the customer's responsibility.

Delivery Issues

While we strive for a perfect delivery experience, sometimes issues may arise. Here's what to do in common situations:

• Lost package: If your package is marked as delivered but you cannot find it, please check with neighbors, building management, or your local carrier. If it's still missing, contact us within 7 days of the delivery date.
• Damaged package: If your order arrives damaged, please take photos of the packaging and the damaged items, and contact us immediately. We will arrange for a replacement or refund.
• Wrong address: If you entered an incorrect shipping address, please contact us as soon as possible. We may not be able to change the address once the order has been processed, and additional shipping fees may apply.
• Undeliverable packages: If a package is returned to us due to an incorrect address or multiple failed delivery attempts, we will contact you to arrange re-shipment at your expense.

For any delivery concerns, please contact us with your order number and a detailed description of the issue.

Contact Us

Have questions about shipping or need assistance with your order? Our team is ready to help:

• Email: shipping@keurig-coffee.com (for shipping inquiries)
• General support: support@keurig-coffee.com
• Phone: 1-800-123-4567 (Mon–Fri, 8am – 8pm EST)
• Live chat: Available on our website during business hours.

We aim to respond to all inquiries within 24 hours. For faster service, please have your order number ready when you contact us.